Privacy and cookie statement

Gallagher Europe B.V. , with its office at Bornholmstraat 62A, 9723AZ Groningen, the Netherlands; with company registration number 02033672 (Chamber of Commerce, the Netherlands) is responsible for processing personal data as set out in this privacy statement.

Contact details: www.gallagher.eu Bornholmstraat 62A 9723AZ Groningen, the Netherlands +44 (0)247 647 2825.In the event of questions or complaints about the way in which Gallagher Europe deals with your privacy, please contact info.uk@gallaghereurope.com.

Personal data we process

Gallagher Europe obtains personal data when you use our services or because you provide them to us. Below is a list of the personal data we process:

First name and surname
Gender
Address details
Telephone number
E-mail address
IP-address
Other personal data you provide actively by creating a profile on this website, in correspondence or by telephone

Personal data of children

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years of age, unless they have permission from their parents or guardians. However, we cannot check whether a visitor is older than 16 or not. Therefore we recommend parents to be involved with the online activities of their children to prevent data about children being collected without parental consent. If you suspect that we obtained personal data about a minor without consent, please contact us at info.uk@gallagher.eu and we will delete that information.

The purpose and lawful basis for processing personal data

Gallagher Europe processes your personal data for the following purposes:

To process your order and your payment;
To send our newsletter and/or advertising leaflet;
To call or e-mail you if this is necessary to implement our services;
To inform you of changes to our products and services;
To provide you with the option to create an account;
To deliver goods and services to you;
Gallagher Europe analyses your behaviour on the website in order to improve the website and to match the range of products and services to your preferences;
To send you personalised and customised e-mailings.

No automated decision making

Gallagher Europe does not take decisions about matters that could have considerable consequences for persons on the basis of automated processes. This concerns decisions that are taken by computer programmes or systems, without involving humans (a Gallagher Europe employee for example).

Gallagher Europe uses the following computer programmes or systems:

1. Shopware is open-source software for building websites and online shops It stores the personal data of the ordering client to send the order to the correct person. It also stores the data of persons who created an account for the purpose of accelerated administrative order processing for the client.

2. Dotmailer is an e-mail service and marketing automation provider, and is used by businesses to send personalised and customised e-mailings. It stores personal data of newsletter subscribers or clients who consented to receiving information and special offers from Gallagher Europe to share the most suitable information with that end user.

3. Tawk to: This service enables website visitors to chat with an employee of Gallagher Europe's Customer Services. A visitor is also able to leave a message if nobody is available for an online chat. This system stores client data to ensure Customer Services can contact the client in question subsequently.

4. Mailchimp: is an e-mail service and marketing automation provider, which enables a business to send personalised and customised e-mailings. It stores personal data of newsletter subscribers or clients who consented to receiving information and special offers from Gallagher Europe to share the most suitable information with that end user.

5. Hotjar is a programme for receiving feedback and comments from website visitors to Gallagher.eu. This programme stores client data to ensure Gallagher's Customer Services can contact the persons in question.

How long we store personal data

Gallagher Europe stores your personal data no longer than strictly necessary to achieve the purpose for which your data was collected. We operate the following maximum retention periods for the following categories of personal data:

7 year warranty records - registered in 2017 and 2018; retained for 7 years following registration to check the entitlement to the additional warranty
Order information; retained for 5 years following the order in order to answer any queries from the client
Newsletter subscription; unlimited retention, deleted after unsubscribing; used for communication with the client.
Account records; data is deleted after 5 inactive years.
1 year additional warranty records - registered in 2015 and 2016; retained up to 2020 to check the right to additional warranty. All warranty records are retained up to eight years after registration in order to check the entitlement to additional warranty
Contact forms at gallagher.eu are used to store questions of website visitors. This data is retained for up to 5 years after submission.
Client data that is submitted in writing is destroyed confidentially after digitisation.
Digital client data that is not required for another category, such as warranty registration, is destroyed two years after completing the last transaction;
Written reviews on the website are retained for as long as they are relevant, unless the author submits a request for removal.
The above is with due regard to any different statutory duty of retention or any impending dispute.

Sharing personal data with third parties

Gallagher Europe does not sell your data to third parties and only provides it when this is required to implement the agreement with you, required by a justifiable interest of us or a third party or to comply with a statutory obligation. If you state that you wish to a collect an order from a Gallagher dealer, we pass on your order to that dealer. The order information contains your order, your address details, telephone number and your e-mail address. We conclude a data processors agreement with businesses that process your data on our instructions to ensure a similar level of security and confidentiality of your data. Gallagher Europe uses processors for the following categories of processing - sending e-mailings by means of Mailchimp, …. Gallagher Europe remains responsible for this processing.

Cookies or similar techniques that we use

Gallagher Europe uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you visit this website for the first time. Gallagher Europe uses cookies with a purely technical functionality. These ensure that the website works properly and, for example, your favorite settings are saved. These cookies are also used to make the website good and to optimize it. We also place tracking cookies that record your browsing habits so we can tailor content and advertising. During your first visit to our website, we informed you about these cookies and asked for your permission place it. You can refuse the use of cookies by setting your internet browser to stop storing cookies. You can also delete all information previously stored in your browser settings. This website uses Google Analytics cookies. Gallagher Europe uses this service to collect reports on how visitors use the site. Google may share this information with third parties, as long as Google is required to do so by law or if third parties process the data on behalf of Google. Gallagher Europe has no influence. Gallagher Europe has signed a processor agreement with Google. On this website, cookies are placed by other third parties. These are the following parties: Facebook, Bing, Hotjar, Prosu and Tawkto. For the privacy statements of these parties, we refer you to the pages of these parties.

Inspect, rectify or erase data

You are entitled to inspect your data and to have them rectified or erased. You are also entitled to 1) withdraw any consent to data processing, 2) object to Gallagher Europe processing your personal data and 3) you are entitled to data portability of personal data you provided to us to another organisation designated by you. This means that you can submit a request to us to send the personal data we have on you in a computer file to you or to another organisation designated by you. You can send a request for inspection, rectification, erasure or data portability of your personal data or a request to withdraw your consent or your objection to processing personal data to info.uk@gallagher.eu. Gallagher Europe shall comply with such a request within a reasonable period of time insofar as the request is not in breach of any statutory obligation or a more compelling reasonable interest of Gallagher Europe. To ascertain that the inspection request was made by you, please submit a copy of your proof of identity with your request. Please black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizens service number (BSN) on this copy to protect your privacy. We will respond to your request as soon as possible, but no later than within four weeks. Gallagher Europe would also like to point out that you have the option to submit a complaint to the national supervisory authority, the Dutch Data Protection Authority.

How we secure your personal data

Gallagher Europe takes the protection of your data seriously and takes suitable technical and organisational measures to prevent misuse, loss, unauthorised access, accidental disclosure and unpermitted amendments. We invest in keeping the security of our website up to date for this purpose. If you are under the impression that your data are not secured properly or if there are indications of misuse, please contact our Customer Services at info.uk@gallaghereurope.com.

Amendments

Gallagher Europe reserves the right to amend this Privacy Statement. It is recommended to check this Privacy Statement from time to time so that you are aware of any amendments. This Privacy Statement was most recently amended on 18 May 2018.